If you don’t hear back from us with-in 3 business days, there is a good chance your email went to spam. Please call or text us at 907-545-1155. Thank you.
Company Policies for Booking, Changing a Reservation, Cancellations, and Disclaimers
At Papa Bear Adventures, we strive to ensure a hassle-free experience for our customers when it comes to booking, changing reservations, and making cancellations. Our policies are designed to offer flexibility while also maintaining fairness and efficiency in managing our operations. Please familiarize yourself with the following guidelines before making any bookings or alterations to your reservation:
Booking Policy
1. Reservation Process: Please visit our website or contact our customer service team for a reservation. All bookings are subject to availability and confirmation from our end.
2. Booking Confirmation: Once your booking request is submitted, you must send in a deposit with-in two weeks to hold your requested dates. We will provide you with a booking confirmation email including details of your itinerary, trip dates, and any other information you may require.
3. Payment: Full payment takes place just prior to your trip after arriving at Papa Bears facilities in Bethel, AK.
Changing a Reservation
1. Modification Request: If you would like to make changes to your reservation, such as altering dates, adding or removing participants, or switching to a different adventure, please contact our customer service team via email. We will do our best to accommodate your request, subject to availability and any applicable fees.
2. Change Fees: Depending on the nature and timing of the changes, additional fees may apply. Should you make any changes after May1st the year of your float, you will be subject to a $200 charge.
Cancellation Policy
1. Cancellation Request: If you need to cancel your reservation, please notify us as soon as possible. Cancellation requests can be made by contacting our customer service team directly.
